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Privacy Policy

TheNetworkGuy209 LLC respects your privacy. This policy explains what information we collect from residential and business customers, how we use it, and the choices and rights you have — including rights under California law.

Last Updated: July 27, 2026

1. Information We Collect

We only collect the information we need to respond to you and deliver IT services. Depending on how you interact with us, this may include:

Information you provide

  • Name (first and last)
  • Email address
  • Phone number
  • Business name, if applicable
  • Service address or service area city
  • Service requests, project details and support messages you send us

Information collected automatically

  • Device information (device type, operating system)
  • Browser information (browser type, language, screen size)
  • IP address and approximate region
  • Website analytics data such as pages viewed, referring site and time on page
  • Cookies and similar technologies (see Section 3)

We do not knowingly collect personal information from children under 13, and we do not collect sensitive personal information for the purpose of inferring characteristics about you.

2. How We Use Information

  • Respond to inquiries, quote requests and support tickets
  • Schedule appointments, on-site visits and remote sessions
  • Provide residential and commercial IT support and managed services
  • Prepare estimates, invoices and service documentation
  • Improve our website, service offerings and customer experience
  • Send service updates, maintenance notices and promotional offers — you can opt out at any time
  • Detect, prevent and address security incidents, fraud or misuse

To opt out of promotional messages, use the unsubscribe link in any email or email info@thenetworkguy209.com. We will still send transactional messages related to work you have requested.

3. Cookies & Analytics

Cookies are small files stored on your device. We use strictly necessary cookies to keep the site secure and functional, and optional cookies for analytics and marketing. You can accept, reject or manage optional cookies using the cookie notice shown on your first visit, and you can clear or block cookies in your browser settings at any time.

Analytics

  • Where enabled, we use Google Analytics to understand aggregate traffic patterns. Google may process this data under its own privacy policy.
  • We monitor website performance metrics (page load speed, errors, uptime) to keep the site fast and reliable.
  • Analytics data is used in aggregate and is not used to identify individual visitors.

4. Data Protection

  • We apply industry-standard administrative, technical and physical safeguards.
  • Data is encrypted in transit (HTTPS/TLS) and, where applicable, encrypted at rest.
  • Access to customer information is limited to personnel who need it to perform their work.
  • Accounts used to manage customer data are protected with strong authentication.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information only as long as necessary to provide services, meet legal, tax and accounting obligations, or resolve disputes.

5. Third-Party Services

We rely on trusted providers to operate our business. These may include:

  • Google — Maps, Workspace, and analytics services
  • Microsoft — Microsoft 365 email and productivity services
  • Stripe — payment processing (planned for future use)
  • Calendly or similar booking software — appointment scheduling, if implemented
  • Email delivery, hosting and website infrastructure providers

These providers process information only as needed to deliver their service to us, and are subject to their own privacy policies.

6. Information Sharing

  • We never sell your personal information, and we do not share it for cross-context behavioral advertising.
  • We share information only when necessary to complete a service you requested (for example, ordering equipment or coordinating with a vendor).
  • We may disclose information when required by law, subpoena or valid legal process, or to protect our rights, safety or property.
  • If our business is transferred or reorganized, customer information may transfer as part of that transaction.

7. Customer Rights & California Privacy Rights

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. privacy laws, you may:

  • Request access to the personal information we hold about you and how it is used
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Request that we limit the use of sensitive personal information
  • Opt out of the sale or sharing of personal information (note: we do not sell or share it)
  • Exercise these rights without receiving discriminatory treatment or pricing

To submit a privacy request, email info@thenetworkguy209.com, call (209) 517-6976, or use our contact form. We will verify your identity before responding and aim to respond within 45 days. An authorized agent may submit a request on your behalf with written permission.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact Information

Questions about this document? Reach out any time — or use our contact page.